If for any reason you are not satisfied with the purchased product, you have the right to return it within 14 days of receipt, in accordance with the conditions described in this paragraph. We only take back unused backpacks.


All items returned with this procedure will be checked by us.
The purchased products must not show any traces of use.
Refunds are refused in the event of:

  • Visible traces of use
  • Damage to the product caused by transport

If the product is lost during return transport, a refund will not be possible. It is advisable to ship the product with a carrier offering a Track & Trace service.

To make the return, download and fill in the return form on this page and send an email with a return request and attaching the form to


If the product has any quality defects or was not ordered by you, Back to Moon will be happy to refund the purchase price and transport costs.

All items returned under this procedure will be checked by us for any quality defects. Before shipping the goods, please contact customer service at

An accreditation will be refused in case of:

  • Force majeure events, for example natural disasters
  • Traces of inappropriate use
  • Interventions by the buyer or third parties
  • Excessive use or excessive manipulation by the customer
  • Traces due to normal use of the product


The costs of the return shipment are to be paid by the buyer.
Products can be returned to the following address:

Back to Moon srls

Via Leonardo da Vinci, 31

Tortoreto, 64018, Teramo


The returned item (s) are refunded. 

The return of the sale price takes place with the same procedure as the payment made by the customer. For products ordered with prepayment it is necessary to indicate the bank details for credit.


Return form Download link